FAQ

  • Q.  How do I order a complete?

A. Buy a board, some trucks, and some wheels from us and choose your build kit add-on here which will come everything you need for the assembly of your complete.

  • Q. Will you price match something for me?

A. Absolutely.  Email us a link of the skate shop you are looking at and we will price match the item for you. Once we have approved the price match by email, you can purchase the item and we will send you back an extra 5% for buying from us.  When it comes to coupons, we will still price match if the coupon is valid and works online, but won't be able to do an extra 5%.  Also, we won't price match Amazon or eBay etc, only online legit longboard shops.

  • Q.  Will you sponsor me?

A.  Nope.  Sorry.  We're broke at the moment.  Do you have any spare change?

  • Q.  Do you ship internationally?

A.  Yes.  Please add the items to your cart for a quote on shipping to your country.  Sometimes, we can ship smaller wheels for $16.95 internationally.  If we can do this to save money, we will refund you the difference you paid.  Please see here for more information.

  • Q.  My package shows "Delivered" but it isn't here yet?

A. Occasionally a carrier will scan a package as delivered before it arrives at the final destination. When this happens, the package is usually delivered within the next few business days. If you've waited a couple of days and you still don't have the package:

See if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery.
Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes. Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or pick up the package.
Contact the carrier.  Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number handy.) If you package was shipped via UPS, they may be able to hold the package at their local hub for you to pick up. You can call UPS and see if this is possible. Most packages arrive by the estimated delivery date. If you don't receive the package by then, please allow an additional day or two for the package to be delivered. Please note that carriers may deliver packages up until 8 p.m.

  • Q.  I won one of your giveaways, but I live outside of the US?

A. Congratulations!  Because we are already doing our best to provide lots of free goods in giveaways each month, we can't afford to ship the prizes internationally.  However, if you want to pay for the shipping we will happily ship your winnings overseas.